Building AI Agents Where 99.9% Accuracy Isn't Good Enough, with Raju Malhotra

The headlines shout “SaaSpocalypse,” but I don’t buy it. Neither does my guest today, Raju Malhotra, who argues that, thanks to humans collaborating with agents on optimized workflows, the SaaS opportunity is now far bigger than ever before.

More on Raju:

• Chief Product & Technology Officer (CPTO) at Certinia, an Austin, Texas-based company whose Professional Services Automation software is used by over 1400 organizations around the world.

• Was previously CPTO at PAR Technology and Khoros.

• Earlier, spent 12 years at Microsoft working on cornerstone products like Visual Studio .NET.

• Holds an MBA from The Wharton School and an undergrad in computer engineering.
  

In this episode, we cover:

• Traditional SaaS isn't dead… instead, it's evolving into a hybrid of SaaS plus agentic capabilities, where humans and agents work together in optimized workflows.

• By removing the human-skills constraint from professional services delivery, the agentic revolution could expand the addressable market by 7-8X.

• The Agentforce 360 platform (by combining probabilistic AI with deterministic logic and guardrails) empowers innovators to turn their ideas into scalable software businesses, allowing businesses like Certinia to bring AI agents securely and reliably to their customers, even in sensitive industries where 0.1% error rates are unacceptable.

The SuperDataScience podcast is available on all major podcasting platforms, YouTube, and at SuperDataScience.com.

AI in the Classroom: How a Top Elementary School Is Doing It Right, with Principal Traci Walker Griffith

Long overdue episode today on how A.I. can support children's education. Hard to imagine a better guest than Traci Walker Griffith, principal of a K-8 school that has used innovations like A.I. to become Boston's #1 school.

In this episode, we discuss:

• How Traci transformed The Eliot School from an underperforming school on the closure list into the highest-performing school in Boston.

• How kids as young as four at the Elliott work with robots and coding tools like Kibo and Scratch Junior, learning that the quality of their input determines the quality of their output ("garbage in, garbage out").

• How, for younger students in kindergarten through fourth grade, teachers use A.I. behind the scenes.

• How students in grades five through eight interact with A.I. directly, enabling them to build metacognition and critical-thinking skills.

• Her concrete guidance for schools (or parents!) considering incorporating A.I. into pedagogy.

The SuperDataScience podcast is available on all major podcasting platforms, YouTube, and at SuperDataScience.com.