The headlines shout “SaaSpocalypse,” but I don’t buy it. Neither does my guest today, Raju Malhotra, who argues that, thanks to humans collaborating with agents on optimized workflows, the SaaS opportunity is now far bigger than ever before.
More on Raju:
Chief Product & Technology Officer (CPTO) at Certinia, an Austin, Texas-based company whose Professional Services Automation software is used by over 1400 organizations around the world.
Was previously CPTO at PAR Technology and Khoros.
Earlier, spent 12 years at Microsoft working on cornerstone products like Visual Studio .NET.
Holds an MBA from The Wharton School and an undergrad in computer engineering.
In this episode, we cover:
Traditional SaaS isn't dead… instead, it's evolving into a hybrid of SaaS plus agentic capabilities, where humans and agents work together in optimized workflows.
By removing the human-skills constraint from professional services delivery, the agentic revolution could expand the addressable market by 7-8X.
The Agentforce 360 platform (by combining probabilistic AI with deterministic logic and guardrails) empowers innovators to turn their ideas into scalable software businesses, allowing businesses like Certinia to bring AI agents securely and reliably to their customers, even in sensitive industries where 0.1% error rates are unacceptable.
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