Four years ago, Salesforce's own customer data were scattered across 650 different data streams and 266 million fragmented profiles, so getting a complete customer picture felt impossible.. My guest today, Salesforce’s Chief Data Officer Michael Andrew, fixed that… and now he's rebuilding it all again for a new kind of customer: AI agents. #ad #SalesforcePartner
More on Michael Andrew:
• Has been at Salesforce for nearly 8 years, eventually growing into the CDO role.
• Has spent nearly three decades listening to customers through data and, at Salesforce, he runs one of the largest Data 360 deployments in the world.
• Previously held a range of analytics and data science leadership roles between San Francisco and London.
In this special episode recorded live at Dreamforce two weeks ago, Michael explains:
• Why agents need ten times more data than humans do.
• Why moving data between warehouses is usually money wasted.
• What data scientists, engineers and analysts should be learning right now as agents (rather than people!) become the main consumers of their work.
